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18 Northumberland Avenue, London, UK
(+44) 871.075.0336
[email protected]
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Frequently Asked Questions

Here are some of the things our customers ask:
Why should I book with Parklife Campers?

Not only is this our business, it is our absolute passion. We want to ensure you the best possible experience in your campervan and have years of experience which we’re happy to share.

From general advice, packing tips, meal planning, location inspiration or anything else; our smartphone app will give you all the support with how to videos and stacks of other info in the palm of your hand! However we’re always here for a chat to make your experience as stress-free as possible.

What are the campervans like to drive?

All of our campervans are 2.0l BiTDI 204BHP engines with 7 speed Automatic gearbox.

These are really powerful engines which perform well even when fully loaded and pull much more like a car than a van.

The elevated seating position gives excellent visibility & driver aids such as Brake Assist, City Emergency Braking, Park Assist, Lane Change Assist – side scan & a rear view camera really make life easy for manoeuvring

How many people can travel and sleep in the campervan?

Each of our campervans are based on the VW California Ocean which is fitted with 4 seatbelts allowing for 4 occupants, including the driver. When fully converted for sleeping, the campervan offers 2 double beds which will comfortably sleep 4 adults.

Is there a mileage limit?

In short, no.

We want you to be free to travel and experience the campervan for the purpose it was designed: Exploring, following the good weather, finding your perfect destination, adventure…

Can I travel abroad?

Yes, travel to most of the EU is not a problem but there are some limitations so please advise your travel plans before you book to avoid issues. EU travel is subject to a £15 per day charge which covers driving insurance certificate, roadside assistance cover & all items legally required to drive on the continent such as warning triangle, reflective vests etc.

Can I take a pet in the Campervan?

Pets are allowed in some of the campervans and can be selected upon booking with a small additional charge. We keep some of the vans pet free to ensure suitability for people with allergies.

What's included?

The following is included as standard with you campervan hire:

  • Comprehensive Insurance
  • VW Assist & AA Breakdown and roadside assistance
  • Unlimited mileage
  • Full tank of fuel
  • Mains hook-up cable
  • Levelling ramps
  • Gas bottle
  • Outside table (x1) and chairs (x2)
  • Crockery – Plates, Cups, Bowl, Glasses, Mugs etc
  • Cutlery- Knives Forks Spoons, Sharp Knifes
  • Tefal frying pan and saucepans
  • Cooking utensils
  • Colander
  • Tin opener, bottle opener and corkscrew
  • Complimentary tea, coffee, sugar and milk sachets to get you started
  • Kettle
  • Bucket (collapsible)
  • Washing up bowl
  • Washing up liquid, sponge/cloth, rubbish bags
  • Tea Towels
  • Cheese grater
  • Scissors
  • Chopping board
  • Fire blanket
  • Outside shower (Built in to van – cold water only)
What should I bring with me?

The campervan will be fully equipped with most of the things you’ll need while you’re away with the exception of towels, bedding, clothes and food.

The campervan does have a built in heater which can be programmed to come on by day/time however we do recommend bringing duvets or sleeping bags suitable for the time of year and weather conditions.

When packing we recommend using soft bags rather than rigid suitcases to maximise the storage area of the California. You may also find it easier to keep items in separate smaller bags for easier organisation.

Further advice on this is available on our digital guidebook when booking complete.

What optional extras do you offer?

We supply our campervans fully equipped and ready to go with the exception of towels, bedding, clothes and food.

There are a number of additional extras we can provide which you may wish to considder:

  • Drive away awning – Our awnings are 2021 inflatable Vango Galli III Low RSV, specifically designed to work with the VW California.
  • Bike rack – We can provide a fitted and fully secure VW bike rack which will hold up to 4 bikes.
  • Cadac Chef 2 ourdoor gas barbecue, chef pan and pizza stone – this is an excellent addition to any camp set up.
  • 92 litre pull along wagon – This fold flat wagon with extra wide wheels holds up to 8kg in weight and makes long trips to the beach with all your kit super easy.
  • HD projector – This projector will connect to phones or tablets with a thunderbolt (Apple) or USB-C (Android) output. It sits on the glass work-surface to project in HD 720p on to the integrated window blind to create the equivalent of a 32″ screen. Perfect for a night at the movies!
  • Pets are welcome in selected campervans but are subject to a small surcharge.
What time can I collect & drop off the campervan?

We hire on a Weekly (Mon-Mon or Fri-Fri), Midweek (Mon-Fri) or Weekend (Fri-Mon) basis.

Longer hire periods can be any combination of these and discounts are applied for bookings of 10 days or more (see below).

Campervans are collected after 2pm and must be returned by 10am on the agreed dates.

Fees will apply for late returns – please refer to our terms & conditions for more information

Will you show us how to use the campervan?

It’s as important to us as it is to you that you fully understand how to operate the campervan. At the point of handover we will give you a full induction on what’s what, where’s where & how to (please allow up to an hour for this).

On booking you will also be provided with access to our digital guest book which will give you everything you need to know prior, during and at the end of your booking. Here you can access additional information and how to videos for all aspects of using the campervan.

Do you offer a discount for long term bookings?

Discounts are available for durations of 10 days or more at the following rates:

>10 days = 10%

>2 weeks = 15%

>3 weeks = 20%.

These savings are automatically applied at the time of booking.

What deposit is required for the booking?

An initial deposit of 30% is taken on booking & the balance payment is not due until 30 days before the collection date. The deposit is non refundable however changes to the booking may be allowed in line with our Covid-19 policy.

Please see out terms & conditions for further details.

What is your cancellation policy?

In the event you cancel the booking, booking deposits are non-refundable & not transferable to alternative hire dates unless agreed in writing with Parklife Campers.

For cancellations as a result of Covid-19 you will be offered the flexibility to move your booking to any available date up to the end of 2021.

For full details on cancellation policy please see our terms & conditions.

Am I covered for issues relating to Covid-19?

In the case of a cancellation for issues related to Covid-19, you will be offered the flexibility to move your holiday to any available date up to the end of 2021 (the ‘rebooking window’) at the stated cost for that period (if different to the original booking) with no additional charges. We will be as flexible as possible in these circumstances but, in line with our Covid-19 policy, will not offer refunds on bookings.

Can I leave my vehicle with you?

Yes you can. We offer off road parking at our premisses for a single car, per hire. While this is a safe location and some security measures are in place; your vehicle is left solely at your own risk & we will not accept any liability for damage or theft.

What is the nearest train station?

Parklife campers are very centrally located in Milton Keynes which not only offers a perfect start point for your adventures, no matter which direction your heading, but also has excellent rail services:

Milton Keynes Central currently has high speed links from London (35 mins), Birmingham (55 mins) & Manchester (1 hr 35 mins). EWR are currently developing a new service connecting Oxford – Cambridge via Milton Keynes.

Should you choose to arrive by train, we will happily assist with arranging travel from the station to collect your campervan.

What happens if I breakdown?
Our campervans are new 2021 models and are covered by VW Assist & we also offer additional breakdown cover through the AA.
In most circumstances they should be able to get you underway again but in the unlikely event they can’t, you will be recovered back to our HQ.
Should this happen and we are unable to provide you with an alternative vehicle, we will reimburse you for lost hire days only on a pro-rata basis.
We cannot be held responsible for any fees such as campsite bookings, or planned excursions so would suggest that customers take out a sufficient level of travel insurance for such unforeseen circumstances.
What happens if I have an accident?

We provide an incident report form in the glovebox of the vehicle which should be completed in the event of a collision or incident to ensure you:

Obtain the names and addresses of any third parties and any witnesses.
Not accept blame or insist the other party is at fault.
Photograph damage to all vehicle(s) and registration number(s).
Call us on 07739 173126 with the accident details within 24 hours.

Please also ensure that you are aware of and comply with the Road Traffic Act 1988 section 170

How much is the security deposit?

On booking you will be asked for a £1,000 which we will pre-authorise on the card details you have stored on our booking portal.

This will be authorised on the day of check in and authorisation will expire 28 days after the campervan return unless there is damage to the vehicle, its contents or any extra equipment you hire from us or fines relating to parking or speeding.

Please refer to our terms & conditions for full details.

What happens if I break something?

Accidents happen and, believe me, we’ve had many.

If something gets broken, lost or you’d like to keep hold of something you’ve found useful, please let us know ASAP so that we can make arrangements for a replacement.

This will have to be paid for and the cost will be deducted from your security deposit. If you neglect to advise of any such issue then additional charges may apply – please refer to our terms & conditions for full details.

What is your smoking policy?

We operate a strict no smoking policy in all our campervans and awnings. You will lose your deposit if your return our vehicles or awnings smelling of smoke – see our  terms & conditions for full details.

Here are some of the things our customers ask:
Why should I book with Parklife Campers?

Not only is this our business, it is our absolute passion. We want to ensure you the best possible experience in your campervan and have years of experience which we’re happy to share.

From general advice, packing tips, meal planning, location inspiration or anything else; our smartphone app will give you all the support with how to videos and stacks of other info in the palm of your hand! However we’re always here for a chat to make your experience as stress-free as possible.

What are the campervans like to drive?

All of our campervans are 2.0l BiTDI 204BHP engines with 7 speed Automatic gearbox.

These are really powerful engines which perform well even when fully loaded and pull much more like a car than a van.

The elevated seating position gives excellent visibility & driver aids such as Brake Assist, City Emergency Braking, Park Assist, Lane Change Assist – side scan & a rear view camera really make life easy for manoeuvring

How many people can travel in the Campervan?

Each of our campervans are based on the VW California Ocean which is fitted with 4 seatbelts allowing for 4 occupants, including the driver. When fully converted for sleeping, the campervan offers 2 double beds which will comfortably sleep 4 adults.

Is there a mileage limit?

In short, no.

We want you to be free to travel and experience the campervan for the purpose it was designed: Exploring, following the good weather, finding your perfect destination, adventure…

Can I travel abroad?

Yes, travel to most of the EU is not a problem but there are some limitations so please advise your travel plans before you book to avoid issues. EU travel is subject to a £15 per day charge which covers driving insurance certificate, roadside assistance cover & all items legally required to drive on the continent such as warning triangle, reflective vests etc.

Can I take a pet in the Campervan?

Pets are allowed in some of the campervans and can be selected upon booking with a small additional charge. We keep some of the vans pet free to ensure suitability for people with allergies.

What's included?

The following is included as standard with you campervan hire:

  • Comprehensive Insurance
  • VW Assist & AA Breakdown and roadside assistance
  • Unlimited mileage
  • Full tank of fuel
  • Mains hook-up cable
  • Levelling ramps
  • Gas bottle
  • Outside table (x1) and chairs (x2)
  • Crockery – Plates, Cups, Bowl, Glasses, Mugs etc
  • Cutlery- Knives Forks Spoons, Sharp Knifes
  • Tefal frying pan and saucepans
  • Cooking utensils
  • Colander
  • Tin opener, bottle opener and corkscrew
  • Complimentary tea, coffee, sugar and milk sachets to get you started
  • Kettle
  • Bucket (collapsible)
  • Washing up bowl
  • Washing up liquid, sponge/cloth, rubbish bags
  • Tea Towels
  • Cheese grater
  • Scissors
  • Chopping board
  • Fire blanket
  • Outside shower (Built in to van – cold water only)
What should I bring with me?

The campervan will be fully equipped with most of the things you’ll need while you’re away with the exception of towels, bedding, clothes and food.

The campervan does have a built in heater which can be programmed to come on by day/time however we do recommend bringing duvets or sleeping bags suitable for the time of year and weather conditions.

When packing we recommend using soft bags rather than rigid suitcases to maximise the storage area of the California. You may also find it easier to keep items in separate smaller bags for easier organisation.

Further advice on this is available on our digital guidebook when booking complete.

What option extras do you offer?

We supply our campervans fully equipped and ready to go with the exception of towels, bedding, clothes and food.

There are a number of additional extras we can provide which you may wish to considder:

  • Drive away awning – Our awnings are 2021 inflatable Vango Galli III Low RSV, specifically designed to work with the VW California.
  • Bike rack – We can provide a fitted and fully secure VW bike rack which will hold up to 4 bikes.
  • Cadac Chef 2 ourdoor gas barbecue, chef pan and pizza stone – this is an excellent addition to any camp set up.
  • 92 litre pull along wagon – This fold flat wagon with extra wide wheels holds up to 8kg in weight and is a makes long trips to the beach with all your kit super easy.
  • HD projector – This projector will connect to phones or tablets with a thunderbolt (Apple) or USB-C (Android) output. It sits on the glass work-surface to project in HD 720p on to the integrated window blind to create the equivalent of a 32″ screen. Perfect for a night at the movies!
  • Pets are welcome in selected campervans but are subject to a small surcharge.
What time is collection & drop-off?

We hire on a Weekly (Mon-Mon or Fri-Fri), Midweek (Mon-Fri) or Weekend (Fri-Mon) basis.

Longer hire periods can be any combination of these and discounts are applied for bookings of 10 days or more (see below).

Campervans are collected after 2pm and must be returned by 10am on the agreed dates.

Fees will apply for late returns – please refer to our terms & conditions for more information

Will you show us how to use the van?

It’s as important to us as it is to you that you fully understand how to operate the campervan. At the point of handover we will give you a full induction on what’s what, where’s where & how to (please allow up to an hour for this).

On booking you will also be provided with access to our digital guest book which will give you everything you need to know prior, during and at the end of your booking. Here you can access additional information and how to videos for all aspects of using the campervan.

Do you offer long-term booking discount?

Discounts are available for durations of 10 days or more at the following rates:

>10 days = 10%

>2 weeks = 15%

>3 weeks = 20%.

These savings are automatically applied at the time of booking.

What deposit is required for the booking?

An initial deposit of 30% is taken on booking & the balance payment is not due until 30 days before the collection date. The deposit is non refundable however changes to the booking may be allowed in line with our Covid-19 policy.

Please see out terms & conditions for further details.

What is your cancellation policy?

In the event you cancel the booking, booking deposits are non-refundable & not transferable to alternative hire dates unless agreed in writing with Parklife Campers.

For cancellations as a result of Covid-19 you will be offered the flexibility to move your booking to any available date up to the end of 2021.

For full details on cancellation policy please see our terms & conditions.

Am I covered for Covid-19 issues?

In the case of a cancellation for issues related to Covid-19, you will be offered the flexibility to move your holiday to any available date up to the end of 2021 (the ‘rebooking window’) at the stated cost for that period (if different to the original booking) with no additional charges. We will be as flexible as possible in these circumstances but, in line with our Covid-19 policy, will not offer refunds on bookings.

Can I leave my vehicle with you?

Yes you can. We offer off road parking at our premisses for a single car, per hire. While this is a safe location and some security measures are in place; your vehicle is left solely at your own risk & we will not accept any liability for damage or theft.

What is the nearest train station?

Parklife campers are very centrally located in Milton Keynes which not only offers a perfect start point for your adventures, no matter which direction your heading, but also has excellent rail services:

Milton Keynes Central currently has high speed links from London (35 mins), Birmingham (55 mins) & Manchester (1 hr 35 mins). EWR are currently developing a new service connecting Oxford – Cambridge via Milton Keynes.

Should you choose to arrive by train, we will happily assist with arranging travel from the station to collect your campervan.

What happens if I breakdown?
Our campervans are new 2021 models and are covered by VW Assist & we also offer additional breakdown cover through the AA.
In most circumstances they should be able to get you underway again but in the unlikely event they can’t, you will be recovered back to our HQ.
Should this happen and we are unable to provide you with an alternative vehicle, we will reimburse you for lost hire days only on a pro-rata basis.
We cannot be held responsible for any fees such as campsite bookings, or planned excursions so would suggest that customers take out a sufficient level of travel insurance for such unforeseen circumstances.
What happens if I have an accident?

We provide an incident report form in the glovebox of the vehicle which should be completed in the event of a collision or incident to ensure you:

Obtain the names and addresses of any third parties and any witnesses.
Not accept blame or insist the other party is at fault.
Photograph damage to all vehicle(s) and registration number(s).
Call us on 07739 173126 with the accident details within 24 hours.

Please also ensure that you are aware of and comply with the Road Traffic Act 1988 section 170

How much is the security deposit?

On booking you will be asked for a £1,000 which we will pre-authorise on the card details you have stored on our booking portal.

This will be authorised on the day of check in and authorisation will expire 28 days after the campervan return unless there is damage to the vehicle, its contents or any extra equipment you hire from us or fines relating to parking or speeding.

Please refer to our terms & conditions for full details.

What happens if I break something?

Accidents happen and, believe me, we’ve had many.

If something gets broken, lost or you’d like to keep hold of something you’ve found useful, please let us know ASAP so that we can make arrangements for a replacement.

This will have to be paid for and the cost will be deducted from your security deposit. If you neglect to advise of any such issue then additional charges may apply – please refer to our terms & conditions for full details.

What is your smoking policy?

We operate a strict no smoking policy in all our campervans and awnings. You will lose your deposit if your return our vehicles or awnings smelling of smoke – see our  terms & conditions for full details.

If you cant find the answer to your question above then please contact us or click the button to check availability, pricing or to book